aa.net.uk Broadband - Broadband you can work with

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Home::1 order form

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See your consumer rights
You can use this page to check availability and work out prices with the 'Check order' button before placing any order.

As a new customer, you can order Home::1 broadband service by completing this secure order form. Existing customers please contact sales.

Your details

We need to know who you are and how to contact you. Please complete the installation address of the service. This should be a home address not a business.

Your name
Contact phone number in case we need to call you (preferably a mobile)
Email address
(We suggest you look up your address and pick from the list to ensure best checking of available services)
Installation address
Postal town

Tell us if you have a phone line and broadband already, or if you need to order a new one.

Phone number for broadband service

Tell us what type of service you want. Use the availability checker to see forecast speeds and availability.

Pick preferred service start date (we cannot guarantee it will be this date and transfers have 10 working day lead time)

Choose equipment to purchase with the service

Active choice

Tell us which you would like

If you want help with alternative DNS settings to help avoid users accidentally accessing unsavoury parts of the Internet, please pick unfiltered and ask our support staff for advice.


Tell us what monthly download tariff you would like to start with. You can change any time, taking effect from the following month. The service has a 6 month term then monthly rolling contract.

Initial monthly usage limit
What happens when you run out
Instruction to your Bank or Building Society to pay by Direct Debit

By completing this instruction you are confirming you (as named above) are the account holder and are authorised to set up this instruction without additional signatories. Andrews & Arnold Ltd, Enterprise Court, Downmill Road, BRACKNELL, RG12 1QS. Service User Number 838263. If you have any issues or complaint, please call sales on 03333 400 222.

Sort code (6 digits, no spaces or hyphens)
Account number (usually 7 or 8 digits)

Please pay Andrews & Arnold Ltd Direct Debits from the account detailed in this Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Andrews & Arnold Ltd and, if so, details will be passed electronically to my Bank/Building Society.

View Direct Debit Guarantee (we will email you a copy)

Add any notes about your order here
Setup As per price list Equipment As per price list Monthly As per price list
See your consumer rights

(see terms on web site)
  • Full contract terms are included on the web site www.aa.net.uk. The terms are updated from time to time. You are agreeing to these terms when placing any orders with us.
  • Internet: We don't own or control the Internet. The Internet is a huge network of computers managed and controlled by thousands of separate organisations. Do not blame us if you find things you don't like or things that break on the Internet. If you want to filter anything, that is up to you. You understand that by ordering from AAISP you have chosen to opt out of any government mandated or any other filtering or censorship, now and in the future, and have asked for a proper, unfiltered Internet connection. There are rules of acceptable behaviour on the Internet. The service can be restricted, suspended or terminated for abusive use of the Internet with little or no notice. Broadband is a rate adaptive service. The speed achieved depends on line length and quality, internal wiring, make of router, and other factors, and can vary over time. Subject to availability. Install dates and line speeds are not guaranteed.
  • Things can break. We will try and fix things if they break, but that may take days. Compensation does not normally apply. We limit liability to what you paid. For a service this is what you paid for the time each service was broken. Whilst we aim to provide services with all reasonable skill and care, you agree that customer service is not part of the contract and no compensation applies for poor customer service.
  • If you have a dispute then you may, in some cases, take a case to Alternative Dispute Resolution. You agree our limits of liability in this contract apply even in such cases and will not accept any award in excess of these. English law applies and English courts shall be used.
  • Home::1 has a 6 month term and then ongoing contract by monthly Direct Debit. It is only available to residential users, 18 years old and over, not VAT registered businesses.
  • When you want to cease a service you must tell us, and get confirmation from us. We give you confirmation. If you have no confirmation then charges continue to apply. Invoices must be paid on time. Wrong invoices must be disputed promptly. There may be additional charges for missing an engineer appointment or reporting faults which turn out to be customer equipment, as detailed on www.aa.net.uk.
  • Home::1 has strict automatic credit controls requiring an active Direct Debit instruction at all times. Service will stop if DD is cancelled; any issue with payment; or reaching usage limits until topped up. Streaming video can use a lot of you tariff.
  • By requesting service as soon as possible, or for provision within 14 days of order, it is agreed that the consumer right to cancel the order will cease once service is provided within 14 days of order, even if the service has not yet been used.
  • You agree that we will normally communicate with you via email and not via post, including invoices and other notices.
  • You confirm you have authority to order this service. We have to keep records of this confirmation, and your name and address and contact details for at least a year to meet OFCOM rules and may keep for longer. Your contact details may be published in the IP whois registry for your IP addresses but you can control these details on the control pages for your service.
  • (OFCOM GC20.5) You confirm that you, and all end users, have access to a missing child helpline using 116000 - i.e. you all have mobile phones, landlines or payphone you could use to call this number. Sorry, stupid clause I know, blame OFCOM.