aa.net.uk Broadband - Broadband you can work with

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Home::1 order form

Setup As per price list Monthly As per price list
See your consumer rights

As a new customer, you can order Home::1 broadband service by completing this secure order form. An IPv6 WiFi router and cable/splitter is included. Existing customers please contact sales.

Line

Tell us if you have a phone line and broadband already, or if you need to order a new one.

Phone number for broadband service
Migration code from current provider
Service

Tell us what type of service you want. Use the availability checker to see forecast speeds and availability.

Active choice

Tell us which you would like

Tariff

Tell us what monthly download tariff you would like to start with. You can change any time, taking effect from the following month. You can top-up during the month if you need to. The service has a 6 month term then monthly rolling contract.

Your details

We need to know who you are and how to contact you. Please complete the installation address of the service. This should be a home address not a business.

Your name
Contact phone number in case we need to call you (preferably a mobile)
Email address
Postcode
(We suggest you look up your address and pick from the list to ensure best checking of available services)
Installation address
Postal town
Instruction to your Bank or Building Society to pay by Direct Debit

By completing this instruction you are confirming you (as named above) are the account holder and are authorised to set up this instruction without additional signatories. Andrews & Arnold Ltd, Enterprise Court, Downmill Road, BRACKNELL, RG12 1QS. Service User Number 838263. If you have any issues or complaint, please call sales on 03333 400 222.

Sort code (6 digits, no spaces or hyphens)
Account number (usually 7 or 8 digits)

Please pay Andrews & Arnold Ltd Direct Debits from the account detailed in this Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Andrews & Arnold Ltd and, if so, details will be passed electronically to my Bank/Building Society.

View Direct Debit Guarantee (we will email you a copy)

How did you find us?

Please can you tell us how you first found out about us.

Add any notes about your order here
Setup As per price list Monthly As per price list
See your consumer rights

By ordering you are agreeing to terms on www.aa.net.uk, and in particular:- See summary terms

  • Broadband is a rate adaptive service. The speed achieved depends on line length and quality, internal wiring, make of router, and other factors, and can vary over time. Subject to availability. Install dates and line speeds are not guaranteed.
  • Things can break. We will try and fix things if they break, but that may take days. Compensation does not normally apply. We limit liability to what you paid. For a service this is what you paid for the time each service was broken.
  • You understand that by ordering from AAISP you have chosen to opt out of any government mandated or any other filtering or censorship, now and in the future, and have asked for a proper, unfiltered Internet connection.
  • Full contract terms are included on the web site www.aa.net.uk. The terms are updated from time to time. You are agreeing to these terms when placing any orders with us.
  • The Internet is a huge network of computers managed and controlled by thousands of separate organisations. We do not control the Internet. Do not blame us if you find things you don't like. If you want to filter anything, that is up to you.
  • If you have a dispute then you may, in some cases, take a case to Alternative Dispute Resolution. You agree our limits of liability in this contract apply even in such cases and will not accept any award in excess of these.
  • There are rules of acceptable behaviour on the Internet. The service can be restricted, suspended or terminated for abusive use of the Internet with little or no notice.
  • Your contact details may be published in the IP whois registry for your IP addresses but you can control these details on the control pages for your service.
  • There may be additional charges for missing an engineer appointment or reporting faults which turn out to be customer equipment, as detailed on www.aa.net.uk.
  • Home::1 has a 6 month term and then monthly rolling contract by monthly Direct Debit. It is only available to residential users, 18 years old and over, not VAT registered businesses.
  • When you want to cease a service you must tell us, and get confirmation from us. We give you confirmation. If you have no confirmation then charges continue to apply. Invoices must be paid on time. Wrong invoices must be disputed promptly.
  • Home::1 has strict automatic credit controls requiring an active Direct Debit instruction at all times. Service will stop if any issue with payment or reaching usage limits until topped up.
  • Whilst we aim to provide services with all reasonable skill and care, you agree that customer service is not part of the contract and no compensation applies for poor customer service.